Frequently Asked Questions

Planning a private journey through China can bring up many questions. Here are some of the things travellers most often ask us. If you cannot find what you need, send us your ideas and our local team will be happy to help.

Planning your journey

Are your journeys private?

Yes. Our journeys are designed for you and the people travelling with you, rather than a shared tour group, unless a different arrangement is clearly stated in your proposal.

You will have your own itinerary, carefully selected accommodation, private transport where included and local guides arranged around your journey.

Can I customise one of your sample itineraries?

Absolutely. The journeys shown on our website are starting points rather than fixed packages.

We can adjust the destinations, number of days, hotels, activities, travel pace and balance between guided experiences and independent time. Tell us what interests you, and we will shape the journey around you.

Can you design a journey from scratch?

Yes. You do not need to choose an existing itinerary before contacting us.

You can begin with a few destinations, a travel month or simply an idea of the experiences you would enjoy. Our team will help turn those ideas into a practical route.

How far in advance should I start planning?

For most journeys, we recommend contacting us at least three to six months before departure.

Earlier planning is helpful if you are travelling during popular seasons, Chinese public holidays or school holiday periods, or if you have specific hotel and room requirements. We may also be able to arrange journeys at shorter notice, depending on availability.

Prices and booking

How is the price of my journey calculated?

The final price depends on your travel dates, number of travellers, destinations, accommodation level, transport arrangements, guides, activities and other services included in your proposal.

Any sample price shown on the website is intended as a guide. You will receive a personalised quotation after we understand your plans.

What is usually included?

Depending on your confirmed itinerary, your journey may include:

• Carefully selected accommodation
• Private transfers and sightseeing vehicles
• Licensed local guides
• Train or domestic flight arrangements
• Entrance tickets and selected activities
• Meals specifically listed in the itinerary
• Planning and assistance from our local team

Your proposal will clearly explain what is included and excluded before you book.

How do I book a journey?

Begin by completing our Plan My Trip form and sharing your dates, interests and preferred travel style.

We will prepare an initial proposal for you. You can discuss and refine the itinerary with our team before confirming it. Once the arrangements are agreed, you will receive the relevant booking documents, contract, payment instructions and confirmation details.

What payment methods do you accept?

The available payment methods, payment schedule and currency will be explained in your quotation, contract or invoice.

Please only make payments using the official instructions provided by Wandorld. Contact us before paying if you are uncertain about any payment request.

Travelling in China

What kind of guides will travel with us?

Where guiding services are included, we arrange appropriately licensed local guides with relevant destination knowledge and experience assisting international travellers.

English-speaking guides are available for our main destinations. Other languages may be arranged on request, subject to availability.

Are your journeys suitable for families?

Yes. We can adapt the pace, accommodation, transport and activities for families travelling with children.

Please tell us the children’s ages, interests, sleeping arrangements and any practical requirements when you enquire so that we can design a suitable journey.

Can you accommodate older travellers or mobility requirements?

We can adjust the pace and recommend suitable hotels, transport and experiences according to your needs.

Some historic sites, mountain areas and older neighbourhoods may involve steps, uneven surfaces or longer walking distances. Please share any mobility requirements before booking so we can explain the practical conditions and suggest appropriate alternatives.

Can you help with dietary requirements?

Please tell us about allergies, dietary restrictions and important food preferences as early as possible.

We will communicate these requirements to the relevant hotels, restaurants and suppliers where applicable. Availability and preparation standards can vary by destination, so we will explain any limitations we are aware of.

Will I receive support during the journey?

Before departure, we will provide the relevant contact details and practical information for your journey.

If an issue arises while you are travelling, your guides, drivers, local suppliers and planning team will work together according to the assistance arrangements confirmed for your trip.

Visas, changes and protection

Can you arrange my Chinese visa?

Visa requirements depend on your nationality, itinerary and current entry rules.

We can provide general travel-planning information and supporting booking documents where applicable, but travellers remain responsible for checking the official requirements and obtaining the correct visa or entry permission. Visa approval is determined by the relevant authorities and cannot be guaranteed by Wandorld.

What happens if I need to change or cancel my journey?

Contact us as soon as possible if your plans change.

Any amendment or cancellation charges will depend on the timing of the request, the services already confirmed and the conditions of hotels, transport providers and other suppliers. The applicable terms will be explained in your contract and our Terms & Conditions.

Should I purchase travel insurance?

We strongly recommend purchasing comprehensive travel insurance as soon as your booking is confirmed.

Your policy should be appropriate for your circumstances and may need to cover medical treatment, cancellation, interruption, personal belongings and the activities included in your itinerary. Insurance is not included unless it is specifically stated in your proposal.

Still have a question?

Every journey begins differently. Share your travel dates, interests and ideas through our Plan My Trip form, and our local team will help you take the next step.